At Health Life New, your satisfaction is our top priority. We strive to provide high-quality products and services that meet your health and wellness needs. However, we understand that sometimes things don’t go as planned. That’s why we have a comprehensive Refund and Returns Policy in place to ensure your shopping experience is smooth and hassle-free. Here’s everything you need to know about our policy.
Understanding Our Refund and Returns Policy
Eligibility for Returns
To be eligible for a return, your item must meet the following criteria:
- Condition: The item must be unused, unopened, and in the same condition that you received it.
- Original Packaging: The item must be in its original packaging, with all tags and labels attached.
- Proof of Purchase: A receipt or proof of purchase is required to process your return.
Non-Returnable Items
Certain items are exempt from being returned, including:
- Perishable Goods: Food items, supplements, and other perishable products.
- Personal Care Items: Health and personal care items such as skincare products and hygiene products.
- Gift Cards: Gift cards are non-returnable and non-refundable.
- Downloadable Software Products: Any digital products that have been downloaded or used.
Return Process
To initiate a return, follow these simple steps:
- Contact Us: Email our customer support team at [email protected] with your order number and the reason for your return.
- Await Approval: Our team will review your request and, if approved, provide you with a Return Merchandise Authorization (RMA) number.
- Ship the Item: Package the item securely and include the RMA number. Ship it to the address provided by our customer support team.
- Inspection: Once we receive your return, we will inspect the item to ensure it meets our return criteria.
- Refund: If the item is approved for return, we will process your refund. The refund will be applied to your original method of payment within a specified number of days.
Refunds
We offer refunds for eligible returned items. The refund process includes:
- Full Refunds: If your return is approved, you will receive a full refund of the purchase price, excluding shipping costs.
- Partial Refunds: In certain situations, only partial refunds are granted (e.g., items not in their original condition, items damaged or missing parts for reasons not due to our error).
Exchange Policy
If you need to exchange an item for the same product, follow the return process mentioned above and specify that you would like an exchange. Once we receive and inspect the returned item, we will send out the replacement item.
Late or Missing Refunds
If you haven’t received a refund yet, follow these steps:Health
- Check Your Bank Account: Sometimes refunds take a few days to process and post.
- Contact Your Credit Card Company: There may be a processing time before the refund is officially posted.
- Contact Your Bank: There is often some processing time before a refund is posted.
- Contact Us: If you’ve done all of this and still have not received your refund, please contact us at [email protected].
Shipping Costs
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. You are responsible for paying for your own shipping costs for returning your item unless the return is due to our error (e.g., you received an incorrect or defective item).
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. Provide your order number, details of the damage or defect, and, if possible, include photos. We will work with you to resolve the issue promptly.
Sale Items
Only regular-priced items may be refunded. Sale items are final sale and cannot be refunded.
Contact Us
Your feedback and satisfaction are important to us. If you have any questions about our Refund and Returns Policy, please contact us:
Email: [email protected]
Phone: +1 (xxx) 389 862 316
Address: New City, NY, United States, New York
We appreciate your understanding and cooperation. Thank you for choosing Health Life New for your health and wellness needs. We are committed to providing you with the best products and services possible.
For more information about our products, services, and other policies, visit our Home Page. Stay healthy and golden!